Training and Organizational Development

The Office of Human Resources (OHR) training program is designed to create a service culture that supports North Carolina Central University’s (NCCU) commitment to providing quality service to all of its workforce. The department provides consultation with leadership throughout campus to determine the requirements and expectations of each course or workshop. After consultation, training modules will be customized or designed and delivered to accommodate leadership's expressed needs. Visit the University Training Catalog for a buffet of faculty, staff, and management training opportunities that are currently offered for the University.

The Campus-Wide Training and Organizational Development Catalog is a comprehensive training and organizational development resource featuring the types of University training opportunities that are available and facilitated by University departments for the professional and personal development of faculty and staff.

A complete listing of exciting University training opportunities, a standardized description, target audience, and the pre-requisite qualifications for attendance are provided via this resource.

If you have questions or are unable to locate a course/workshop or you require additional guidance, contact Tammy Jones, HR Training Consultant, at [email protected] or 919-530-5148.

The North Carolina Central University Management Development Institute (MDI) is an intensive course of instruction designed to educate, develop, nurture, and motivate incumbent and newly appointed University leaders. Eligible management employees are notified and invited to participate by OHR Training. The Institute engages and inspires our management network with an interactive six-week program of leadership topics, case studies, role plays, presentations, and discussions that foster and promote success in the workplace for management. The Office of Human Resources, in partnership with collegiate university constituents and collaborative community affiliates, facilitates the training.

MDI additionally teaches participants to lead, coach, and be an integral part of work teams that define roles, objectives, and responsibilities while building an efficient, effective, and highly motivated management network that engages Eagle excellence and enhances employee morale.

Cohorts are scheduled each semester in sessions of six and meet once per week on Wednesdays from 8:30 a.m. to 5 p.m. There are prerequisites required in advance of MDI training. Contact OHR Training and Organizational Development at 919-530-5148 with your interest or program questions.

The “Spotlight on Excellence in Customer Service Award” recognizes employees who have demonstrated outstanding customer service by going the extra mile.

The award is determined based on established criteria received through the “NCCU Listens” feedback program. These submissions are received online and/or from “NCCU Listens” comment boxes located throughout campus. Training reviews and records all submissions to identify and select award recipients.

Please note that:

1. Submissions must be received via NCCU Listens online or from hard-copy entries submitted via NCCU Listens comment drop boxes strategically located on campus.
2. Recognition must be specific to “Excellence in Customer Service.” A detailed scenario demonstration that exemplifies the employee “going the extra mile” to yield positive results is required.
3. The employee must have a demonstrated pattern of “Excellence in Customer Service.” A review of the number of compliments vs. complaints determines the final decision.
4. Employees are eligible for the award once every 12 months.

View the NCCU Listens form for additional information regarding the campus feedback program and to submit online. If you have questions, contact Tammy Jones at 919-530-5148.

ComPsych® workshops provide valuable learning for employees and increase visibility and utilization of the GuidanceResources benefits. Topics are designed and written by ComPsych’s internal staff of psychologists and adult learning experts. These 45- to 60-minute sessions are informative and engaging.

A variety of ComPsych workshop sessions will be offered and scheduled through the Office of Human Resources Lunch and Learn program.

LinkedIn Learning (LiL) offers top-quality ​online courses in business, software, ​technology, and creative skills. All ​students, faculty, and staff are invited ​to use it to achieve their goals, with ​access to a vast video library taught ​by industry experts.

LinkedIn Learning is an award-winning industry leader in online training, with a vast library of over 6,000 courses covering a wide range of topics from business and technology to creative skills.  Launching with LinkedIn Learning shows our commitment to providing opportunities for skill enhancement and thus is available to all NCCU employees and students.

Stay tuned for more professional development and learning pathways online training opportunities.

Contact OHR Training and Organizational Development at 919-530-5148 for more information.

For more information on LiL at NCCU, please visit our LinkedIn e-Learning at NCCU page.