Eagle Media

Tech Help

Home > Eagle Media > Tech Help

Overview:
Most reported technical issues are resolved by installing the latest version of Quicktime via http://www.quicktime.com.

Less frequently, other factors with one's local PC (e.g., previous installations of XP Service Pack2, Real Player, etc.) might interfere with NCCU's streaming webcasts. In such cases, web browsing with a standards-compliant web browser like Mozilla Firefox, Opera, or Safari (instead of Internet Explorer) will circumvent these difficulties.

QuickTime Alternative:
View our streaming programs using Video Lan Client (VLC), an open source media player available for Macs and Windows (standalone/flash drive) platforms as well as most popular UNIX flavors.

3 Steps For QuickTime Users:
1) Open QuickTime. Usually, one of it's icons is in the lower right hand corner of your screen. Double-click that icon.

2) Click on "File" then, "Open URL in New Player"

3) For NCCU's live webcast, enter rtsp://mediaserver.nccu.edu/ncculive.sdp. Then, click "OK".

NOTE:
Occasionally, QuickTime might prompt you to upgrade to their "Pro" (i.e., "Pay") version. It is not necessary to do so in order to view this content, so you can simply click "Later" to proceed.

Need additional help? NCCU students, faculty and staff should contact the ITS Helpdesk